Making the User Count

This morning I reread parts of this very good 2008 article about Nokia Researcher, Jan Chipchase, and the end-user research he conducts around the world---fixing upon the intersection of mobile phone technology and the user.   For industry insiders, this article probably won't offer you any trenchant insights into the potential of mobile technology or the place of the user. Take it as it is, an insightful homage to the end user.