Showcases for Developing innovative businesses


Social Startup Labs for Enterprise & Work Creation

Transforming Neighbourhood Economies & Communities

SUMMARY
Many cities have neighbourhoods with high levels of unemployment & social exclusion. Social Startup Labs is a ecosystem approach to enterprise & work creation using underused assets like vacant spaces & talents of the excluded to enable deghettoisation.

Social Startup Labs are a series of intense workshops where a range of neighbourhood stakeholders match underused assets with un(der)met needs in order to discover enterprise opportunities. The resulting Social Startups can be incubated with training, coaching & seed funding over months to become trading enterprises creating value for paying customers, paid employment for the excluded & tax revenue for local government.

To empower the excluded to fully participate in the Labs, we offer Skills Camps. This is a course delivered over several weeks using a peer to peer career coaching approach to build confidence, improve interpersonal skills & discover transferable skills, while building supportive relationships with peers. Camps graduates are more active in the Labs & better engaged with the job market.

The above services are generally delivered as part of a programme on a commissioned basis. Previous participants have gone onto employment or into vocational training; demonstrated positive behaviour change; changes in how they thought & felt; had improvements in interpersonal relationships.

Our services have changed peoples’ lives & can transform neighbourhoods by instilling a culture of entrepreneurship.

PROBLEM
One of the biggest challenges facing cities is neighbourhoods with high levels of unemployment & social exclusion. Even during periods of strong economic growth, certain neighbourhoods have persistently experienced those difficulties. Various efforts at urban regeneration generally fail to turn around the lives of those whose social exclusion all too often lead to bad outcomes in terms of employment, income, education, health, antisocial behaviour & crime. External factors that contribute to or exacerbate the exclusion include lack of social cohesion, low levels of participation, and lack of engagement. Internal factors include lack of soft skills (especially networking), lack of confidence, fatalistic thinking, poor strategies for job search and career development. These create a dysfunctional socioeconomic ecosystem.

There are useful assets available locally such as spaces that are empty or underused, equipment that’s not fully utilized, people with underused skills, talents and knowledge. Excluded people represent a supply of labour that has not met sufficient demand. They can collaborate with others to restart the local economy & create jobs. London Creative Labs used social innovation & an ecosystem approach to devise a complex social intervention that uses local assets to generate local labour demand while addressing underlying many of the factors sustaining unemployment & social exclusion. As what's needed is a generative approach to deghettoisation.

SOLUTION
Social Startup Labs are a series of intense 1-day workshops with a range of neighbourhood stakeholders including citizens from different social strata. They identify & match underused assets with un(der)met needs in order to discover opportunities. They form startups around opportunities & develop a sustainable business model based on products & services they can offer using the assets to address them.

In the Social Startup Incubator over a period of months, they receive initial support in the form of enterprise training, coaching and (optionally) seed funding. Ongoing support is provided by a wider incubation ecosystem. This enables them to become trading enterprises delivering value to paying customers, generating paid employment for local people & tax revenue for local government.

The excluded often feel they have little of value to contribute & are less motivated to participate in the Labs. Skills Camps is an 8-16 day course delivered over several weeks that helps them discover their ability to contribute by using a peer to peer career coaching approach to build confidence, improve interpersonal skills & uncover transferable skills, while building mutually supportive relationships with neighbours. Camp graduates are more active in Lab participation & more able to engage the job market.

The above services are delivered as part of a commissioned programme in high unemployment neighbourhoods, ideally in partnership with a local development agency and/or local govt.

IMPACT ON ECONOMY
The Kauffman Foundation says, “Job growth is driven, essentially entirely, by startup firms that develop organically." Local economies can be transformed through creating Social Startups to provide work opportunities for the excluded. Many are migrants from nations with economic growth like Morocco & Indonesia. They can play a role in exporting goods & services to them. By tapping into underused assets like vacant spaces, the Labs effectively expand & increase utilisation of the production base. Those startups that become successfully trading enterprises make cities more economically sustainable & contribute to the tax base. 19 startups have emerged from 2 Labs. 63% of 54 attendees had learned something. 42% had achieved a personally desired outcome. 53% had gained a practical benefit. 75% had expanded their network.

Skills Camps put the excluded on track to sustained employment & in the mid to long term, higher incomes. 67 mostly unemployed have graduated from 4 Camps. 71% of them either obtained employment or went into vocational training. 93% demonstrated a positive behaviour change. 95% had a change in how they thought & felt. 72% experienced an improvement in interpersonal relationships. The career coaching skills they gain enable them to help not just themselves, but also family, friends & neighbours. Our hypothesis is if 20% of the unemployed in a high unemployment area graduate from Skills Camps, it will turn around the local “worklessness” culture.

IMPACT ON CULTURE
Skills Camps in particular is targeted at the socially excluded with an emphasis on the unemployed. The Camps help participants explore their life purpose as part of the career coaching they give & receive. Camps graduates participate more in vocational learning and often become active citizens.

The excluded are often lacking in resilience & easily discouraged, leading to disempowerment & depression. A tool taught at the Camps is the Work of Byron Katie which is a powerful, but easy to learn & use form of cognitive therapy. This allows participants to deal with persistent negative thoughts & improve mental well-being. It also helps them to be more resilient in their job search & career development.

Women are more likely to take up the Skills Camp offer (73% of participants in 4 Camps) & tend to be able to better exploit the enhanced soft skills they acquire. Women were 50% of participants in 2 Labs.

One aim of the Labs is to increase the connectedness of the excluded with those who have better access to information & resources. Thus helping to close the social divide between the “haves” & the “have nots” thus contributing to deghettoisation. Hence the need to have a diverse range of citizens taking part. Citizens who have taken part in either Camps or Labs often comment on having a greater sense of community. Excluded who take part in Camps & then Labs benefit more from their improved social networks.

IMPACT ON ECOLOGY
Zero waste of people is at the heart of what we do as is local economic development. Social Startup Labs are specifically about creating enterprise & employment opportunities for local people. This means they will have less of an carbon footprint due to having to travel shorter often walkable distances to work. The Labs increases ecological resilience by more optimal utilisation of local assets. The Labs enables participants to instigate Social Startups that have a basis in sustainability if they so wish.

Skills Camps graduates tend to get more involved in local initiatives including those relating to sustainability.

IMPACT ON POLITICS
As previously mentioned, Skills Camps graduates who are often from marginalized groups tend to be more active citizens than they were prior taking part in the Camps. They will participate more in local fora and groups. They will get more involved with and/or instigate local projects, especially if they have also taken part in Social Startup Labs.

Nurturing Entrepreneurship in Kerry

Cultivating a spirit of entrepreneurship and real life business skills among students in the region

SUMMARY
Whilst great strides have been made in the creation of a new high tech sector, and established global companies continue to operate successfully from Kerry, there remains a considerable economic development deficit in Kerry. By sowing the seeds of entrepreneurship within education through the Young Entrepreneur Programme [YEP], and the Junior Entrepreneur Programme we seek to cultivate a spirit of entrepreneurship and real life business skills a students in the region. The next generation of school leavers and graduates are being prepared to look to the world outside of Ireland, not as somewhere to emigrate to, but somewhere to sell their ideas. Never before has education been so closely engaged with the country’s leading entrepreneurs. YEP & JEP have gained an exceptionally high level of both business and media support for its unique and positive approach. The YEP programme has a combination of specialists in business areas along with leading Entrepreneurs facilitating events. It has received international recognition for its innovative approach to entrepreneurship education and the high level of interaction between students and entrepreneurs. The JEP programme offers interactive lessons, allowing the pupils to use their creativity and ideas to set up their small scale entrepreneurship education project Pupils work in small groups spending. Since 2007 3000 students have completed YEP and since 2010 1100 have completed JEP.

PROBLEM
Kerry has a long history of entrepreneurship - in the latter part of the 20th Century a succession of companies were established that would subsequently grow into international success stories. Today Kerry Group, Dairymaster and FEXCO are global leaders in their sectors and continue to find new markets and thrive. Whilst great strides have been made in the creation of a new high tech sector, and established global companies continue to operate successfully from Kerry, there remains a considerable economic development deficit in Kerry. The major job losses in the manufacturing sector over the last 30 years have not been recouped and the unemployment rate in Kerry is consistently higher than the national average. Our track record in attracting Foreign Direct Investment has been particularly poor; Kerry, like many other rural counties and towns, has been by-passed while a small number of urban regions including Dublin, Cork, Waterford and Galway have developed rapidly. Ireland will continue to attract FDI but the nature of this investment has changed significantly - Ireland is attracting large and increasingly sophisticated investment projects and there is a perception that the necessary infrastructure, support services and business environment is only to be found in cities and large urban centres.

SOLUTION
By sowing the seeds of entrepreneurship within education it is hoped that the Young Entrepreneur Programme (YEP) and the Junior Entrepreneur Programme (JEP) will cultivate a spirit of entrepreneurship and real life business skills among primary, second and third level students in Kerry. YEP which is run through secondary schools, and 3rd level includes classroom learning, mentor support and various events where students have the opportunity to learn from leading entrepreneurs. YEP students identify a business idea, develop a business plan for that idea and go on to fine tune their business plans under the guidance of dedicated mentors. Following submission of final business plans and an examination, the Programme culminates in an awards ceremony. JEP, which is embedded in the principles of the Primary School Curriculum, aims to foster an entrepreneurial culture within 5th & 6th class pupils opening their minds to the joy of entrepreneurship at a time in their lives when they are open to possibilities. Pupils work in small groups spending 10- 12 weeks developing their entrepreneurship education project. The lessons are interactive, allowing the pupils to use their creativity and ideas to set up their small scale entrepreneurship education project. 
YEP Video Clip: http://vimeo.com/42197252
JEP Video Clip: http://vimeo.com/2732785

IMPACT ON ECONOMY
The first group of YEP students initiated their third level education in 2010. YEP Alumni aims to ensure a development path exists for each aspiring Kerry Entrepreneur and The YEP Alumni Parameters being investigated include [with appropriate controls in place]:
•    Subject selection for the Leaving Certificate [by gender and socioeconomic status];
•    Subject performance in the Leaving Certificate [by gender and socioeconomic status];
•    Undergraduate programme selection [by gender and socioeconomic status];
•    Degree award;
•    Career selection [employment in SME, MNC, etc];
•    No. of spin outs, jobs created, company valuations

To date we are restricted to qualitative feedback from participating schools including: 
•    YEP has increased a take up of Business Studies as a Leaving Certificate examinable subject;
•    Students who have participated in YEP are more likely to engage better in class in fifth year;
•    Students who have participated in YEP have approached their school’s Guidance Counsellor to find out about Business/Entrepreneurship third level programmes;
•    In the case of JEP an evaulation completed by all teachers reflected that 100% of teachers felt that participation in the programme was valuable for the pupils and for the school. 

IMPACT ON CULTURE
A culture of entrepreneurship is engendered in all young people and their families, such that entrepreneurship is universally seen as a valid and high status career choice. Enterprise education is rolled out across education levels in a sustainable, integral way. All junior and secondary level students are exposed to entrepreneurship early. Since 2007 the collaborative Young Entrepreneur Programme (YEP) between ITT/Shannon Development and entrepreneur/philanthropist Jerry Kennelly has engaged secondary schools and 3rd level students across the county, trained teachers and exposed over 3,000 students to the entrepreneur community. 65% of second level schools in Co. Kerry now participate in the programme. The Junior Entrepreneur Programme, now in its third year, has already been completed by over 1100 primary school pupils in Kerry. This is engendering a culture where entrepreneurship is valued as a career choice and enterprise education is becoming mainstreamed. One in five students in Kerry now study entrepreneurship, more than anywhere else in Ireland. A network of 100+ entrepreneurs nationwide has been established who willingly give their time and commitment to advise and mentor newcomers.

IMPACT ON ECOLOGY
This project does not have direct ecological implications

IMPACT ON POLITICS
The Young Entrepreneur Programme & Junior Entrepreneur are among a range of initiatives developed and delivered by Shannon Development (SD - Regional Development Agency), Institute of Technology, Tralee (ITT - third level college) and Dr. Jerry Kennelly (entrepreneur and philanthropist - Tweak.com) to promote entrepreneurship. The aforementioned have collaborated closely to create a shared campus for education and enterprise at Kerry Technology Park (KTP). This unique, green-field development has gained national and international recognition as a role model for the successful integration of business and education and as an excellent environment for start-ups. Inter-agency cooperation and co-ordination arrangements are strong, forming a tight knit community focused on enterprise development. 
Enterprise development is integral to the mandates of all the principal development agencies operating in the county, who coordinate through the Kerry Enterprise Action Team. Building on the synergies of the strong ITT / KTP / entrepreneurial community networks, mixing the private with the public sector and strengthening the interagency thought process.

Involving business angels and mentors in Cape Town

Preparing SMEs and investors for finance and capacitating mentors

SUMMARY
BiD Network runs the worlds’ largest online SME community with 38,000 members: entrepreneurs, investors and coaches. The platform provides entrepreneurs in Cape Town with access to local peers, coaches and business angel groups. Aside from the online platform, BiD Network works together with local partner organizations in 18 countries worldwide to directly support SMEs as they obtain financing to start and grow their companies. BiD Network does not yet have a partner in Cape Town; entering into a partnership with a Cape Town-based entity would take roughly 3 months. 

The solution for the abovementioned challenges entails:
* Sourcing and selecting viable SMEs by organizing a business plan competition in Cape Town and surroundings;
* Preparing the most viable SMEs sourced through competition for finance, supported by international and local mentors.
* Engaging business angels in Cape Town and surroundings; this may be accomplished in part via direct outreach as well as by showcasing profitable, investment-ready companies on the BiD Network web platform.
* Facilitating the establishment of a business angel network in Cape Town;
* Training individual investors in financing SMEs; 
* Facilitating the matchmaking process.

The average investment size of companies matched by BiD Network is 135,000 USD. This shows that we have been able to identify and service profitable, growth-oriented companies in the segment that faces the most obstacles in obtaining financ...

PROBLEM
At the moment, most South African investors view SME equity investment as unprofitable. While there are several funds which are successfully providing equity finance to SMEs in South Africa, further development of the industry is dependent on bringing more (individual) investors in to provide a larger number of SMEs with access to risk capital finance; therein demonstrating that this can be a profitable sector. Research suggests that risk capital investment in South African companies with a finance requirement under USD 700,000 face significant obstacles. 

Furthermore, SME Equity Finance in South Africa is further compromised by the fact that there are not enough mentorship services for SMEs.

SOLUTION
BiD Network runs the worlds’ largest online SME community with 38,000 members: entrepreneurs, investors and coaches. The platform provides entrepreneurs in Cape Town with access to local peers, coaches and business angel groups. Aside from the online platform, BiD Network works together with local partner organizations in 18 countries worldwide to directly support SMEs as they obtain financing to start and grow their companies. BiD Network does not yet have a partner in Cape Town; entering into a partnership with a Cape Town-based entity would take roughly 3 months. 

The solution for the abovementioned challenges entails:
* Sourcing and selecting viable SMEs by organizing a business plan competition in Cape Town and surroundings;
* Preparing the most viable SMEs sourced through competition for finance, supported by international and local mentors.
* Engaging business angels in Cape Town and surroundings; this may be accomplished in part via direct outreach as well as by showcasing profitable, investment-ready companies on the BiD Network web platform.
* Facilitating the establishment of a business angel network in Cape Town;
* Training individual investors in financing SMEs; 
* Facilitating the matchmaking process.

The average investment size of companies matched by BiD Network is 135,000 USD. This shows that we have been able to identify and service profitable, growth-oriented companies in the segment that faces the most obstacles in obtaining finance.

IMPACT ON ECONOMY
Year 1: 
* 75 applications submitted by SMEs in business plan competitions.
* 25 full business plans submitted by SMEs.
* 15 SMEs supported by international or local mentors.
* 5 SMEs ready for finance.

Year 2:
* 10 investors signed up in BiD Network;
* 3 pitching sessions/ investor meetings for SMEs.

Note that from 2005 – 2010 BiD Network has matched 89 SMEs and investors worldwide for a total of 12 million USD.

Business Productivity in the Oracle Smart City Platform

Creating jobs and prosperity – open the City for business

SUMMARY
Oracle’s City Platform allows cities to be ‘open for business’, offering an open infrastructure for automated integration between processes of cities and businesses. Business-to-business collaboration is expedited using the integration capabilities of the platform, the city acting as the business-hub. Self service portals invite businesses to skip the paperwork when applying for licenses and permits and electronic data exchange speeds up information processing. Self regulation of business practices is facilitated by business intelligence instruments that allow cities to streamline targeted inspections and enforcement. Cities procuring from businesses will use electronic procurement applications to get the best contractors while reducing formalities.

PROBLEM
City Productivity is a performance indicator for the wellbeing of a city. Cities offering a welcome climate for companies and organizations to establish a business within its limits are inducing wealth through the creation of jobs and tax income. Hence, offering favorite conditions to businesses to settle in a city is a key political and business practice for most cities. Collaboration between organizations and a city needs to be as smooth as possible, leaving out unnecessary steps in processes, reducing paperwork, allowing companies to become productive as soon as circumstances allow. Increasingly cities are moving responsibilities to comply with city regulations to third parties or the business communities – the trend of self regulation.
Additionally, the ‘educational climate’ of a city pretty much determines whether a city is productive: only an educated workforce is the basis of a sound labor market.
CITY CHALLENGES
Create jobs for Citizens
Attractive business conditions
Entrepreneurship vs. Legislation
Ease of Licensing & Permitting
KEY OBSTACLES
Business Dynamics vs. City
Fragmented Administration
Knowledge gap
Inconsistent rules & regulation

SOLUTION
Oracle’s City Platform allows cities to be ‘open for business’, offering an open infrastructure for automated integration between processes of cities and businesses. Business-to-business collaboration is expedited using the integration capabilities of the platform, the city acting as the business-hub. Self service portals invite businesses to skip the paperwork when applying for licenses and permits and electronic data exchange speeds up information processing. Self regulation of business practices is facilitated by business intelligence instruments that allow cities to streamline targeted inspections and enforcement. Cities procuring from businesses will use electronic procurement applications to get the best contractors while reducing formalities.
Plugging in standard applications, also those developed in the public domain, is possible on the standards based open Oracle City Platform – which would act as an Apps Store, servicing and consuming services from within and outside the city organization. 
City officials responsible to interact with businesses are scheduled and dispatched from the City Operation center and increase their productivity – and the business productivity alike – using mobile devices, again reducing the amount of paperwork while being responsive at the same time.

BUSINESS PRODUCTIVITY COMPONENTS
Marketing & Outreach 
Siebel Marketing & Campaigns 
Self Service & Registration 
Oracle WebCenter 
Oracle Master Data Management 
Policy & Legislation Management 
Oracle Policy Automation 
Siebel Investigative Case Management 
Process Integration 
Oracle Procurement, Oracle Contracts 
Oracle AutoVue 
Oracle Fusion Middleware 
Oracle Partner Management 
Content Management 
Oracle Content Management 
Oracle Knowledge Management
HIGHLIGHTS
Expedite legislative processes
Consistent processes
Open & Transparent procurement
City Marketing
Account Management
Targeted, risk driven inspections
Open knowledge and rules repositories
Share Enterprise Content & Technical Documentation
Open infrastructure for electronic G-2-B exchange
Central Registers

IMPACT ON ECONOMY
RESULTS FROM ORACLE CUSTOMERS
Attracting new business to a region with professional marketing tools
Ensuring businesses are brought up to date with the latest regulations
Create an open and transparent market for contractors
Establish the best conditions to create new jobs and prosperity

IMPACT ON CULTURE
RESULTS FROM ORACLE CUSTOMERS
Protect society and comply with agreed legislation

IMPACT ON ECOLOGY
RESULTS FROM ORACLE CUSTOMERS
Transparent ecological and economical rules management

IMPACT ON POLITICS
RESULTS FROM ORACLE CUSTOMERS
Increased transparency towards public
Clear validation of efficient government

Business Cloud

Software Bank

SUMMARY
Through renting application software according to the amount of users adopted by the Cloud Software Bank, SMEs can reduce their operating costs. And also because of software sharing, enterprises are able to save problems of software upgrading, maintaining, and purchasing. These are beneficial to enterprise operation, spending the least cost but obtaining the highest benefits.

PROBLEM
1.Most of SMEs can’t afford the huge costs needed to establish the Data Center on their own.
2.Purchasing application software or maintaining and upgrading software is also a considerable expenditure to 
an enterprise.
3.Within traditional enterprises, regardless of the size of works to operate, their staffs need to be provided with individual computing tools and corresponded application software to complete their jobs.

SOLUTION
1.The cloud server room provides virtual host and application renting, in order to reduce risks and problems of supporting system and deciding purchasing when upgrading software, and also to be beneficial to enterprises operation.
2.The resources in the Soft bank are diverse. One can use the service by applying for account renting, and the amount of renting depends on evaluating simultaneous users rather than binding by the limited devices.

IMPACT ON ECONOMY
1.Reduce the company's operating costs and increase the overall output value.
2.The services provided by the Software Bank enable cooperation between enterprises, and those enterprises within the same park can complete design, production, and marketing, achieving the real integration of production and marketing.
3.Through cloud computing, enterprises with the most economical base are able to expand as large as possible and link up seamlessly and upgrade synchronically with the world’s top enterprises. The building, due to BA and OA cloud computing, constantly works on improving its responses, functions, and safety. Through cloud computing, SMEs will be able to grow to world-class enterprises. Rental clouds will also be available to offer interdisciplinary integrated applications and add synergic values.

IMPACT ON CULTURE
Along with changes in the social model, interpersonal exchange has been transformed from tangible into intangible means. The largest transformation has been in the accessibility to information via devices anywhere in the world. Information accessibility is not limited only to paper, wired networks, existing space, or tangible objects. Paper culture and spatial culture have now been transformed.

Sustainable Development of Women Entrepreneurs through long term Business Development Services

Livelihood opportunities for Women through capacity development support

SUMMARY
In general, women are the most vulnerable segments of developing societies. Specially, for entrepreneurial women, in spite of good product knowledge, market uncertainties results in reduced incomes and number of days of employment. Consistent with the required market access and control are a range of intermediary problems of capacity facing women such as management, skill and productivity as well as access to credit and technology.

Thus, IRFT, through its services, would take up an initiative to underprivileged women of the city of Lavasa, to build their capacities for Sustainable Livelihood. 

Main Objective- Making women self reliant by empowering them for income generation through vocational training so that they can help their families and can live with self respect. 

Solution- 
Implementation would start with Base Line Survey, generating awareness, forming SHGs and Federation, providing extension services which ensure capacity development in holistic approach and Monitoring by systems like MIS.

Business Model- 
Market Intermediary 
Market Linkage 
Co-operative 
Service Subsidization 
Deep Procurement 

Major Impact-
Women get opportunity in entrepreneurship and community businesses thus, increasing income of the underprivileged sections of Lavasa city. 
Reducing inequality among the citizens of Lavasa city.
Development of an environmentally concerned community.

PROBLEM
In general, women are the most vulnerable segments of developing societies. This is because men have been considered in these societies to be the income earners – those who go out to work, while women’s work has been confined to the household.

Although, women have increasingly become important, economically to the household and have been recognized to be the contributors to the household economy, they lose the most when economic forces negatively affect livelihoods as their economic lives have been mainly subsistence-oriented – to fulfill basic needs.

On the other hand, for entrepreneurial women, in spite of good product knowledge, market uncertainties results in reduced incomes and number of days of employment. Consistent with the required market access and control are a range of intermediary problems of capacity facing women such as management, skill and productivity as well as access to credit and technology.
 

SOLUTION
'To build capacities for Sustainable Livelihood’ through IRFT's services to build the capacity and skills of underprivileged women of the city of Lavasa, in the areas of requirement. 
Objectives:
•Making women self reliant by empowering them for income generation through vocational training so that they can help their families and can live with self respect. 
•Raising the social status of women and protest against any such act damaging the same. 
•Supporting the rights of women to live with dignity and to support her welfare, security, health, education etc. so that they get equal status before law in society. 

Implementation Plan
1 Base Line Survey to identify Stakeholders and Community Resources
2. Awareness Generation about the Project 
3. Needs assesment for income generation activities
4. Formation of SHGs and Federation
5. Extension of Services:
- Need-based and customized trainings
- Market Research
-Product Development
- Branding
- Marketing and Building networks
- Developing Financial systems
- Patenting and Copyright
6. Monitoring and Evaluation- Developing MIS and systems for efficient functioning of the Project 
7. Impact Assessment
 

IMPACT ON ECONOMY
Formation of SHGs and Federations with an objective of generating livelihood sources.

Increasing the income of the underprivileged families

Tie up with various Lavasa Hotels for marketing and exposure to the eco-friendly products. This will ensure sustainable buying for producer groups.

Expose products into export marketing with the help of IRFT and Lavasa network

Having a robust MIS system in place insuring the transparency and increases the efficiency of monitoring of the project. Linking this MIS with the already existing IT monitoring Mechanisms giving it more exposure.

Using the available natural resources in and around the city, as raw materials reducing the raw material and transportation costs

Entrepreneur development training that ensures social and financial growth of the group members


IMPACT ON CULTURE
Increasing women’s participation in development of the city by making their economic participation visible to society and policy makers.

Developing leadership qualities and strengthening their skills to take decisions.

Building self confidence of women members ensuring community business participation.

Opening Adolescent Recreation and Health Centre with library, games, computer facilities as extension services. The centre would facilitate in formation of 'Youth Group'.

Organizing experience sharing and awareness workshops on various issues like Women Rights, Health, Education etc.

Organizing cultural and sports events for women and adolescents.

Federation office and production house to have a monument to unify the Citizen and build awareness about the regional history. 

IMPACT ON ECOLOGY
Developing Eco-friendly and Energy Conserving products, ensuring healthy livelihoods for individuals.

Developing gardens in Federation Office and Adolescent center

Training the members on:
- Kitchen gardens
- Segregation of waste
- Composting
- Using compost and other bio-friendly products for gardens. 
- Water conservation techniques
- Use of bio-cleaning agents for purify water
-Training to interested members in indoor and outdoor horticultural techniques and providing them employment in Corporate offices of Lavasa
- Disaster Management

Using the available natural resources in and around the city, as raw materials.

Working towards reducing waste generation and ultimately Zero-Waste operations of the federation.
 

IMPACT ON POLITICS
Involving local leaders in decision making and in all events

Involving communities and leaders self assessment and making plan of action

Spread awareness and facilitate the members to avail the facilities of existing Government schemes

Facilitating them to get Artisans Identity Card

Forming Grievance Redressal Committees providing platform to voice their issues.

MindMixer.com

Let's Talk Community Engagement

SUMMARY
MindMixer is a web-based town hall which empowers citizens to engage, inform and collaborate with government officials anytime and any place. MindMixer is designed to supplement traditional community outreach and media through web and mobile citizen engagement. 

MindMixer broadens the outreach efforts of government officials. It extends the dialogue via it's easy to use format and it generates high quality input without adding to the workload of government staff.

PROBLEM
Citizens care about their cities, their neighborhoods, their parks, and streets and schools. Yet, regular citizens often think they cannot effectively and easily provide input, ideas and solutions to government officials. Time and again, community or town hall meetings are dominated by the same individuals who complain about the same issues. Often times, community or town hall meetings are held only when most citizens are working, effectively cutting them out of any community conversation. And, many people are intimidated by public speaking and would never stand up in front of a group of their peers and talk.

SOLUTION
MindMixer offers a web-based platform that is easy-to-use for both government officials and citizens. It enables citizens to communicate ideas, issues and solutions with government officials when it's convenient for the citizen. The citizen can use MindMixer day or night; anytime they have internet access. In addition, citizens can provide input without having to speak in public and without fear of ridicule or intimidation from the crowd.

IMPACT ON ECONOMY
MindMixer is inexpensive. Annual service is approximately $12,000 (US). MindMixer is paid for by the government and costs citizen users nothing. MindMixer service is cost effective because it maximizes opportunities for input from citizens regardless of time or location.

IMPACT ON CULTURE
The community impact of MindMixer is very positive. MindMixer engages citizens who often believe they don't have a voice in how government operates in their city and provides them a means to communicate. At MindMixer, we firmly believe that engaged and active citizens take more ownership and pride in the cities where they live, work, go to school and play.

IMPACT ON ECOLOGY
MindMixer has a neutral to positive impact on climate. Naturally, electricity is needed to run the computers and devices required for using MindMixer. But, MindMixer provides the opportunity for citizens to provide input to government officials without traveling. There is no need to use an automobile, bus or train.

Knowledge Sharing Platform

Engineering Data Bank

SUMMARY
Transforming information of accumulated success experience into knowledge will do a great help to an enterprise or a government. If knowledge and experience from all departments can be shared in a platform through a systematized tool, it shall really help the sustainable management of an enterprise or a government, since effective management and accumulated experience can provide high standard service quality and respond to the fast changing environment. Through this knowledge sharing platform, enterprise or government can achieve the following objectives:
1. Integrating operation to enhance overall service quality
2. Strengthening information exchange to establish high quality internet government
3. Strengthening collaboration to create a knowledge community
4. Standardizing operation to accelerate innovation application
5. Constructing paperless government to realize energy saving and carbon reduction policy

PROBLEM
Information and communication technology (ICT) is expected to bring convenience and provide fast service to satisfy the business requirements of government and enterprise, so as to provide satisfactory service to customers, agency personnel, and cooperative companies. Service-oriented information architecture can reduce overlapping architecture and build common business service crossing customer and undertaker, for the business unit which requires using ICT to solve key business problem, so as to enhance administration operation efficiency and provide excellent service to the enterprise and government.

Lacking of service-oriented architecture platform, enterprise and government may face the following challenges:
1.Single window service architecture and back end information integration platform are lacked to enhance service efficiency and process transparency for fulfilling one-stop-shop requirement.
2.Information infrastructure cannot be shared resulting in excessive cost and resource waste, so that the demands of the energy saving and carbon reduction, and green environmental protection cannot be achieved.
3.Large information architecture cannot be integrated with existing services, so that innovation service cannot be provided fast due to lack of flexibility, resulting decline of government satisfaction.

SOLUTION
Since the mission and authority are different for each government agency, cross-agency collaboration mechanism need to be institutionalized and standardized for a service-oriented government organization, so as to accelerate decision making. The invented knowledge sharing platform can provide a single-window service, enabling different agencies at different sites to safely store intellectual assets, accurately transmit information, share and exchange opinions, and check project progress in a synchronous manner, and can form a knowledge bank using the advantages of document management, to enhance cross-department communication efficiency and enable other department to get involved earlier, so as to achieve reducing decision making time. Therefore, this platform can assist the government to fast response to the changing industrial environment; at the same time, this platform can also assist the industry to provide excellent business service during creating emerging industry chain or facing transformation, so as to achieve the objectives of enhancing industrial competitiveness and providing high quality business service.

The characteristics of this service are as follows:
1.Intuitive user interface
2.Systemized knowledge classification
3.Immediate task notice releasing and tracking 
4.Flexible and real-time sign-off and setting
5.Effective security authority management
6.Document sharing, real-time evaluation and discussion
7.Instant full-text search

IMPACT ON ECONOMY
1.This platform enables government to provide enterprises a single window consulting through internet, capable of provide comprehensive service with standardized operation to reduce the handling time of project application from enterprises, so as to enhance the entire service quality and efficiency of the government.
2.This platform is installation free, enabling the enterprise to use this service by using browser through internet to perform cross-department communication and information sharing or exchanging, so as to shorten development period and reduce cost.
3.This service has been introduced to 412 related companies of the precision machinery industrial cluster located in Taichung, Taiwan, for real projects. The optimum operation process efficiency improvement reaches 18% after the companies introduced this service. According to the company’s response, the deployment of this service may create about 80,000 NT dollars in R&D manpower value, which could lead to about 400 million NT dollars industrial benefit in total for 400 companies who are using this service.

IMPACT ON CULTURE
Establishing knowledge community in the organization and cross-organization not only contributes to activating the organization, but also accelerate the distribution and circulation of knowledge in each unit. After effectively classifying important information, organization members can quickly obtain accurate and immediate information, so as make decision and execute it rapidly.

IMPACT ON ECOLOGY
1.As environmental issues become important, government has to convert into an online paperless government. By deploying this service, the win-win vision of developing information and communication technology and environmental protection can be achieved.
2.As global warming continues to accelerate, the problem of climate change becomes more and more serious. By integrating the green data center and the system to reduce waste of repetitive resource investment, the objective of energy saving and carbon reduction can be achieved while having high efficiency and low cost.

Open Data as a Platform for Citizen Service Delivery

Multi-channel Access to City Services Made Virtually Effortless

SUMMARY
The Socrata Open Data platform is a cloud-based information delivery platform that can optimize the dissemination of timely and relevant answers to citizen questions through a self-service mode across multiple channels. 

For instance: A city may want to publish all the locations where citizens can access the different services it provides. Using the Socrata platform, service information including description, location and type of service can be published as a structured data set (a table). That dataset can then be explored online, accessed as a searchable map, embedded in various formats on the city's website and shared on social networks. Because the data set is API enabled, citizens can use the Socrata Locator app to query the same information using a text message, or use their voice to get the information they need on an automated interactive voice response system and get accurate real-time answers.

PROBLEM
Delivering relevant and timely information to citizens in a cost-effective manner is an ongoing challenge for city governments. This challenge is made even more difficult with the proliferation of communication channels and the scarcity of resources. With each channel, such as the Internet, Phone, Email, and increasingly large number of social networks, the task of extracting the information, packaging it appropriately for each channel, and then maintaining it over time can be a resource-intensive process. Consequently it is often expensive, slow and error prone.

SOLUTION
The Socrata Open Data platform is a cloud-based information delivery platform that can optimize the dissemination of timely and relevant answers to citizen questions through a self-service mode across multiple channels. 

For instance: A city may want to publish all the locations where citizens can access the different services it provides. Using the Socrata platform, service information including description, location and type of service can be published as a structured data set (a table). That dataset can then be explored online, accessed as a searchable map, embedded in various formats on the city's website and shared on social networks. Because the data set is API enabled, citizens can use the Socrata Locator app to query the same information using a text message, or use their voice to get the information they need on an automated interactive voice response system and get accurate real-time answers.
 

IMPACT ON ECONOMY
Our solution generates significant Savings for cities:

1) It eliminates the need to create multiple versions of the same information and to develop specific applications to optimize information delivery for each information channel. The information is published and maintained in one step. Distribution and optimization for each channel are built into the Socrata platform. 

2) The delivers effective self-service. It also significantly diminishes calls to call centers in the city. 

A Satisfying Multi-channel Experience for All Citizens:

1) This is an inclusive experience where the citizen can choose their interaction channel of choice and still get the same results. Importantly, voice-enabled technology ensures that people who cannot access the city's website still get served. 

2) Citizens are not limited to consuming the information, they can also enrich it with every interaction. Any citizen, can contribute to the information by commenting on it, or creating their own unique visualization or list, so that others may benefit. This social experience makes information delivery easier, more effective and ultimately less expensive.

Zyncro

Your Enterprise Social Network

SUMMARY
Back in 2008 in the technology lab of the Inspirit Group, the original idea for Zyncro became a reality when Zyncro Tech was set up. 

That initial and simple file synchronization tool has turned into a powerful business solution that boosts productivity, collaboration and motivation of employees in organizations. Zyncro is working to spread its social software solution with offices all over the world.

Zyncro is a secure, private and easy to activate Enterprise Social Network that doesn’t require any hardware or licenses as it is a cloud-hosted solution A private workspace for any organization or group of organizations that enables employees to share information as microblogging messages or uploaded documents, and access a well-structured professional directory of contacts for the whole organization. Internal collaboration and communication, file management, extranet for customers, suppliers and partners — all in a single platform.

PROBLEM
Almost any organization, from a freelancer to a large corporation, as well as any SMEs, faces similar challenges and pursuits goals such as:
- Reduce email use
- Increase efficiency in teamwork
- Improve internal collaboration processes
- Drive bottom-up knowledge
- Promote the corporate culture
- Enhance internal knowledge management
- Improve version control of work documents
- Boost employee productivity
- Motivate employees and build loyalty
- Enhance internal talent management
- Improve efficiency in managing new ideas
- Reduce efforts spent on managing corporate information
- Enable crowdsourcing within the company
- Stimulate greater customer, supplier and partner loyalty
- Cut back on costs spent on the previous points
- Minimize efforts spent on managing information

SOLUTION
It is possible to connect Zyncro with companies own systems and connect it to external networks. Want to publish in Zyncro and in Twitter at the same time? Want to share information with a group and your Facebook corporate page? Want to comment internally about what is being said about your brand on the social networks? Want to track the competition? All this is possible with the ZyncroApps that integrate Twitter, Facebook, LinkedIn, YouTube and RSS in your Enterprise Social Network. Major corporate enterprises need a social layer that stimulates and improves its use. Zyncro integrates with SharePoint, adding social features and improving usability. Zyncro also socializes major enterprise resource management systems like SAP, among others, which can now have social flows to share and improve business process management. Zyncro also socializes major enterprise resource management systems like SAP, among others, which can now have social flows to share and improve business process management. Business Intelligence systems like Google Analytics can also be integrated in Zyncro, determining the usage of your Enterprise Social Network and boosting analysis of the data provided. Starting with Google Calendar, Zyncro leverages all the strengths of Google Apps by connecting with its corporate applications. Activate personal and corporate calendars in Zyncro and access events in your organization from anywhere. The most powerful productivity tools on the Cloud are frequently added.

IMPACT ON ECONOMY
Zyncro uses web 2.0 tools to provide organizations with the capacity to: - optimize and reduce email usage - improve internal knowledge management and retention - encourage more efficient teamwork - motivate and engage employees in the business project - provide access to corporate information and documents Zyncro can be integrated with many corporate systems as well as cloud tools, leveraging the best functions in each system. 

Document management with SharePoint, master data control with SAP, corporate calendars with Google Calendar or LinkedIn professional profiles are some of the integration possibilities with Zyncro, making it a powerful social management tool in a corporate context. Apart from being an intranet, Zyncro can also become your social extranet, providing restricted workspaces for customers, suppliers and partners where you can share proposals, documents and hold business conversations. What’s more, Zyncro can also help you create virtual business communities in which different organizations can come together to share news, sector information, proposals and offers and to network...

IMPACT ON CULTURE
A new paradigm has already settled in personal life, thanks to the use of social networks such as Facebook, Twitter, etc. Personal information flows and human relationships have been dramatically transformed during the past few years.

An identical approach is about to transform professional relationships in communities such as departments, companies, cross-department and cross-company structures with a project-related existence, and beyond (e.g.: professional associations, relationships with customers, suppliers and partners). This upcoming transformation, driven by Y generation taking over management positions and taking advantage of the latest technology breakthroughs, is creating a new sense of belonging and professional productivity and relationship standard.

IMPACT ON ECOLOGY
Corporate social networking technologies have some dramatic positive impacts on the environment:
- Cloud-hosted information allows permanent accessibility from anywhere with an internet connection, dramatically reducing the need for using paper to have that information available out of the office.
- The permanent availability of this information has a secondary effect: reducing the need for physical meetings for review and feedback purposes. Only really useful and valuable meetings will survive to this transformation, resulting in less unnecessary travelling and fuel/energy consumption.

CityData: making cities smarter

A central entry point to all your city's data

SUMMARY
Where do citizens and developers go for information in your city? Perhaps for public transport timetables they have to visit the websites of the local bus and tram companies, for information about bin collections to a local council site, for crime data to the local police website ... and so on.

CityData is a platform that brings geo-coded information from local councils, departments and agencies together in one place. Different agencies can upload or link data from existing systems, using an intuitive web front end or via a powerful API, into grouped spaces on the platform where they can retain their distinctive branding. They can review data before it goes live. Citizens and users can search for data they need or get notifications of new data in areas that concern them. It uses non-proprietary, open-source software, tried and tested on large existing projects such as datagm.org.uk, a data platform for the Greater Manchester area.

Data can be linked on external sites, or held as structured data on the CityData server, in which case a suite of visualisations and maps are available to users as well as an API to query the data. By making local data from many sources discoverable and searchable, CityData encourages app developers to build services using multiple data streams - for example, combining geospatial transport and house price data to make suggestions to a user who needs to find a place to live.

This is a project of CKAN (ckan.org) by the Open Knowledge Foundation.

PROBLEM
We live in a world awash with a bewildering amount of data. This data presents huge opportunities, but also huge challenges. The danger is of drowning in data without ever finding the data we need - or even knowing that it exists. The data held by local governments and agencies could be used in an endless variety of ways to improve people's lives. In order to unlock its potential, however, three things must happen: the data must be made open, it must be accessible, and it must be turned into information.

Unless the data is free to use, we can't even get started in generating value. The next most important phase is to make the data findable; open data becomes valuable when people know where to go to get it, and when the costs of finding the data you need are removed. To take the final step and turn data into information, it must be possible to search it, create visualisations, and combine it in new and productive ways.

The challenge of unlocking the data revolution in cities is that data exists in many different places, agencies, formats, and degrees of openness. The triple challenge that CityData helps to meet is of taking this sprawling mass of data and making it open and accessible, and enabling information to be extracted from it.

SOLUTION
CityData is based on CKAN, a free, open-source Data Management System written and maintained by the Open Knowledge Foundation. It can be easily integrated with existing web content using an innovative 'side-by-side' integration method that we have successfully pioneered. CKAN powers major data portals such as data.gov.uk in the UK and the Europe-wide pulicdata.eu, as well as existing city-wide portals like datagm.org.uk and www.hri.fi.

CityData makes it easy to publish, share and find data, with a powerful database for cataloguing and storing datasets, and an intuitive web front-end and API that enables it to be added seamlessly to existing workflows. It can be extended with social features such as comments and Twitter integration, usage stats via Google Analytics, and integrated data-storage with built-in visualisation tools and data API.

A CityData instance can be set up for a local council, and can immediately be used as a central repository of data from the council's various departments. Often if data-sharing is ad-hoc this will already create a more efficient source of council data than is currently available, but its value will grow by getting buy-in from other local agencies (and perhaps councils) and encouraging them to work together, to open up their own data (if it is not already open) and register it on the CityData platform. Once there, CityData adds activity streams and workflow elements to encourage the refining, linking and re-use of data.

IMPACT ON ECONOMY
CityData would minimise information assymetries, remove friction hindering local development and provide a central access to a variety of public goods. It would save resources and increase productivity and boost local innovation potential.

Several studies have estimated the economic value of open data at several tens of billions of Euros yearly in the EU alone. New products and companies are re-using open data. The Danish husetsweb.dk helps you find ways to improve the energy efficiency of your home, including financial planning and finding builders who can do the work. It is based on re-using catastral information, information about government subsidies as well as the local trade register. Google Translate uses the enormous volume of EU documents, which appear in all European languages, to train the translating algorithms, thus improving its quality of service.

Again and again, such examples have two features in common: they involve re-use of open data, and they use data from different sources. By making local data from a wide variety of sources accessible and discoverable in one place, CityData removes obstacles to local innovators building apps that contribute to the local economy.

IMPACT ON CULTURE
Information is power. Making data easier to find empowers citizens to make better decisions for themselves. Better information about events, film showings, swimming pool locations and opening times, transport timetables, current traffic conditions, rubbish collections, etc, can allow people to get the most out of of local services, make faster journeys, and make better use of their leisure time.

By encouraging and fertilising app development around the data available through the CityData platform, local councils can further increase the value of the data to citizens tenfold. A woman in Denmark built findtoilet.dk with all Danish public toilets so people she knew with bladder problems now trust themselves to go out more again. A service in the Netherlands, vervuilingsalarm.nl, sends you a warning if the air quality in your vicinity tomorrow is expected to reach a threshold set by you. In New York you can easily find out where you can walk your dog, as well as find other people who use those parks - a direct example of strengthening community and making cities smaller.

IMPACT ON ECOLOGY
Many of the efficiencies that CityData encourages and enables naturally tend towards reducing climate impact, especially through reducing the number or length of car journeys - for example, enabling more efficient use of public transport through timetable and real-time data; enabling users to avoid making car journeys when congestion is already high; enabling users to find nearby services and providers, reducing the length of journeys; and enabling users to find cycle facilities such as cycle lanes and parking, promoting cycle use.

It can also help reduce impact in a much more direct way, if participating agencies are required or encouraged to open up data about their own climate impact, for example their energy use. The concentration of this data and its accumulation over time will make it possible to create and monitor policies for a gradual reduction of energy use and other indicators, or to put pressure on the agencies via campaigns, reward systems, inter-agency comparisons, etc.

Finally, climate data from a network of CityData platforms can be aggregated onto a larger regional, national or transnational data platform (as publicdata.eu aggregates data from EU platforms), making possible the collection of far more granular data than is currently feasible and informing the development of more targeted and efficient policies, climate taxes and interventions.

IMPACT ON POLITICS
It is increasingly recognised that more transparency in government both creates confidence in the democratic process and enables and encourages greater participation. Transparency requires open data where people can find it. CityData helps you organise and publish your Open Data, and helps your citizens find it.

Publishing details of council processes and spending opens up local government for all to see. Not only does this help create confidence that resources are being spent wisely; better informed citizens can participate more fully. CityData allows users to 'follow' particular datasets and organisations, enabling local journalists, third-sector organisations, activists, and engaged citizens to get regular updates of data in their area of interest.

Apps for Amsterdam

A City Opening Up

SUMMARY
Governments as well as companies collect enormous amounts of information about our society, from criminal records to garbage collection routes, and from the quality of schools to traffic statistics. These data have a huge potential value and can stimulate both economic growth and transparency. More importantly, society as a whole can progress by using the available information well. One of the conditions for this to happen is that Open Data is available and accessible for all to (re-)use, and is interpreted, combined and visualized useful ways.

To stimulate the availability and use of Open Data and to demonstrate the possibilities of applications based on Open Data, the Apps for Amsterdam Contest was born. Participants could win prizes to further develop their applications and make them suitable for a large audience. The Apps for Amsterdam Contest was a collaboration between Waag Society, the department of Economic Affairs of the City of Amsterdam and Hack de Overheid (Hack the Government). It ran from the 16th of February until the 25th of May 2011 and was made possible by Open Cities, Service Innovation & ICT Innovation Programme, EU Seventh Framework Programme and Agentschap NL.

Apps for Amsterdam consisted of a website, a kick-off event, a hackathon and a prize ceremony. During this period, 48 apps where developed and 20 of these received prizes. Based on these results, the City of Amsterdam has decided to take Open Data on as one of it's primary challenges.

PROBLEM
Over the course of just a few years, open data moved away from the avant-garde to the heart of public policy development. After the striking example of the US’s data.gov portal, quickly followed by the UK’s data.gov.uk, more countries started to experiment with open data. The European Union Public Sector Information directive gave a legal backing and its inclusion in many national Digital Agendas provided a solid ground for further development. However, in many countries, gaps continued to exist between legal possibilities and actual practice, which meant that bottom-up players needed to put pressure on the system to get the access that they wanted – and deserved. This has worked strikingly well.

With data becoming readily available, more attention was given to making use of that data. After the successful Apps for Democracy contest, organised by iStrategyLabs in Washington, there was a well-documented model for others to follow. However the city of Amsterdam has it's own challenges. Together with the municipality we set out to open up data sets, educate the civil servants, engage the community and produce meaningful apps.

SOLUTION
The case for open data is almost universally appealing: it is said to foster innovation and economic growth, transparency and democracy and an efficient government, all in one easy to grasp concept. Left, right, and centre politicians and civilians agree that these should be strengthened. However, for serious benefits to be reaped, a less ad-hoc and more structural strategy on open data needs to be implemented. If we don’t make our efforts sustainable now, open data will soon peter out as yet another promising but unsustainable hype.

To prevent this from happening we created the Apps for Amsterdam contest that focussed on two important things: 
- We had to set out to deeply embed open data in the rules and regulations of our bureaucracies. Open Data is not an optional add-on, but should be the default for handling (semi-) public data, anywhere & anytime. 
- We needed to embrace and encourage developers as the new Civic Innovators and entrepreneurs. Help them to organize, engage with the public and make it easier for investors to step in and grow new businesses.

IMPACT ON ECONOMY
The potential gains are high, both in societal and in economical terms. As well as opening a new field of serendipitous encounters and application-based creativity, we’ll build a new marketplace when business models start to back up inventions to become innovations, and change the lives of people in the city we love. 

Contest results
• 22 data sets made available by city of Amsterdam 
• Total of 48 Apps submitted 
• Nearly 60,000 unique visitors on the website in contest period 
• 2,076 votes through the website from 822 unique IP addresses

The contest has set in motion a shift in policy that makes new data available tot developers in a sustainable way, which will lead to new apps, new businesses and new innovations.

IMPACT ON CULTURE
At the end of the Apps for Amsterdam contest we counted 48 entries by developers, some as young as 15 years old, hobbyists entering for fun, small startups but also large companies like Logica. We asked the participants how they got the idea for their app. Most developers were inspired by the actual data, browsing the datasets, which stresses the importance of making available as much data as possible in a well structured manner.

Citizens of the city of Amsterdam have seen an increase in apps available to help them in their everyday lives: select a school by using the "OCO Scholenzoeker" app, better access to the ferry using "Snelste Pondje" and so on. And the more data that comes available, the more useful apps will be created and the easier it will become for people to navigate through their city life.

IMPACT ON ECOLOGY
The Apps for Amsterdam contest focussed on opening up all possible data sets available within the municipality. Energy was one of the fields in which data sets were opened, like the 'energy labels buildings' file that showed energy use of buildings and houses in the city. But also soil pollution, green roofs and city sanitation data became accessible to developers.

The information enabled the community to create apps giving citizens more insight in environmental information and become more informed. The more data is opened up, the more we will see smart apps being created that not only inform, but also engage and empower citizens to take control of their own environment when it comes to climate and energy efficiency issues.

OffBureau – Online Collaboration Platform

offbureau.png

Enabling community participation and collaboration

SUMMARY
OffBureau is an online collaboration platform, which empowers people to engage and collaborate with each other. OffBureau enables public and private stakeholders to form virtual creative clusters - to exchange ideas, experiment and innovate - anytime and any place.

OffBureau (www.offbureau.com) utilizes activity streams as a most fluent and organic method of communication, but captures and retains knowledge in an organized, searchable and accessible way, providing city officials with tools for both internal knowledge management and external collaboration with the community, without adding to their workload.

Cities can use OffBureau:
•    As an entry point for citizens and/or businesses to engage with city administration: collecting needs, gathering answers on open questions about critical decisions, feedback on satisfaction with city services, etc. 
•    To create virtual spaces for public debate.
•    To provide citizens and/or business community access to shared information: information on resources and services, public service user guides, citizen-centered public initiatives, etc.
•    To enable the exchange if ideas between diverse participants - public, private and citizens - sharing knowledge, identifying challenges and debating solutions.
•    To manage all their projects and files securely in a single place: Collaboration with external stakeholders, partners and suppliers and/or internal collaboration.

PROBLEM
One of the important trends in public sector service design is the concept of »user driven public services«. 

Cities are looking for a way to successfully engage the »users« (diverse actors of the society: citizens, businesses, etc.) in developing new, innovative service models or improving the existing ones, while simultaneously avoiding the information overload. In short, they are looking for solutions that can provide both the internal knowledge management and collaboration tools.

SOLUTION
Offbureau can offer the solution to external (public) collaboration challenge with the added benefit of providing secure workspaces for internal collaboration and knowledge management.

OffBureau is an online collaboration platform, which empowers people to engage and collaborate with each other. OffBureau enables public and private stakeholders to form virtual creative clusters - to increase their capacity to exchange ideas, experiment and innovate - anytime and any place.

OffBureau utilizes activity streams as a most fluent and organic method of communication, but captures and retains knowledge in an organized, searchable and accessible way, providing city officials with tools for both internal knowledge management and external collaboration with the community, without adding to their workload.

Cities can use OffBureau:
•    As an entry point for citizens and to engage with city administration: collecting needs, gathering answers on open questions, feedback on satisfaction with services.
•    To create virtual spaces for public debate.
•    To provide citizens and/or business community access to shared information: on resources and services, public service user guides, citizen-centered public initiatives
•    To enable the exchange of ideas between diverse participants sharing knowledge, identifying challenges and debating solutions
•    To manage all their projects and files securely in a single place: Collaboration with external stakeholders, partners and suppliers and/or internal col

IMPACT ON ECONOMY
Reduced costs:
•    Reduced overhead Using OffBureau reduces or eliminates the need to print or mail the documents or travel to meetings).
•    No upfront investment OffBureau is in the cloud. No hardware or software purchase is needed.
•    No hidden costs. There are no installation, no upgrades and no maintenance fees. Setup and deployment requires no IT support.

Increased productivity:
•    Reduced time spent on meetings and phone calls or searching for stored documents
•    Migrating communication outside email creates greater efficiency. Both documents and discussions about them are no longer “lost” in e-mail boxes of participants, but easily accessible and clearly organized. Using OffBureau saves time used to spend searching inbox for the latest version of a document.
•    Improved knowledge management. OffBureau provides easier access to expertise and organizational capabilities, making it easier to uncover and connect with relevant expertise, either in people or embedded in documents and processes.
•    Improved digital asset management reduces the need to duplicate purchases.

IMPACT ON CULTURE
The community impact of OffBureau is very positive. Stakeholders’ participation and collaboration through the use of OffBureau can have positive internal and external impact.
Internal impact (through use of OffBureau for internal collaboration):
•    Improved employee involvement
•    Increased motivation
•    Collecting internal initiatives
•    Improved knowledge management
•    Improved document management
•    Improved internal processes
•    Increased control 

External impact (through of use of OffBureau for citizen participation):
•    More involved, informed, and interconnected community, which encourages diversity, inclusion, experimentation and collaboration.
•    Meaningful improvement of public services due to the introduction of innovative solutions by external stakeholders (citizens, businesses, etc.).
•    Greater citizen satisfaction due to improved citizen engagement and increased efficiency of city officials.
•    Provides citizens and businesses with a platform to create their own collaborative workspaces to stimulate/encourage them to start their own projects and collaborations - forming a participatory collaborative ecosystem.

IMPACT ON ECOLOGY
As an online platform, OffBureau requires little infrastructure and has a positive impact on climate:
•    It allows users to reduce the paper use (by reducing the need to print/mail the documents and the need to produce various flyers/pamphlets, etc.)
•    Citizens can engage city officials and collaborate online, eliminating the need to travel.

Civic Dashboard

An Urban Data Product by Mudlark

SUMMARY
Data, and our access to it, is an increasingly important part of everyday life. Mudlark’s Civic Dashboard project, part of Nesta’s Make It Local programme, offers a vision of how smart cities in the future will offer their data as platforms for innovation.

PROBLEM
In 2011 Mudlark built a prototype Civic Dashboard for Birmingham City Council. The second largest City in the UK behind London with a population of nearly 4 million people. The Civic Dashboard provides an insight into the services that members of the public make of the City Council. The site visualises live data from the city’s citizen touchpoints (phone, web, and in person) Both the council and residents can see the thematic and physical ‘hotspot’ areas where issues are common or recurring. In turn, residents can comment on the trends that emerge over time. Importantly the data upon which the Civic Dashboard is built is also available for others to download and reuse as they see fit. A smart city of the future will not only provide applications based on its data but will encourage others to do so too. 

SOLUTION
As cities start to collect and work with huge data sets as part of their day to day business, new tools and services need to be designed and built to give both citizens and staff a smarter approach to urban living and working. From the location of recycling centres to air pollution measurements and from planning applications to tree preservation orders. The Birmingham City Dashboard was built and tuned for the needs of Britain's largest local authority and its residents. We are now looking for new partners to work with to see how the dashboard can improve other city’s understanding of their data, and make an impact for their citizens

IMPACT ON ECONOMY
Due to the rapid advances in low cost technologies such as a widespread broadband access and cloud computing services, there is a growing expectation that this data will be made available to all. This is also creating huge opportunities to increase democratic engagement, make significant efficiencies and stimulate economic growth.

Mudlark's Civic Dashboard project has begun to realise some of these opportunities , showing how local government and cities can provide access to their data in the near future. 

IMPACT ON CULTURE
Increased community awareness of council impacts

IMPACT ON ECOLOGY
As a digital solution the impact is minimal but that the subjects that are covered on the platform from waste collection to urban maintenance will have a positive impact on the environment.

Connected Smart Cities, Empowered Citizens

Comprehensive city-wide sensor and telemetry network

SUMMARY
As cities continue upgrading their infrastructures to incorporate an ever increasing array of distinct sensor platforms (smart objects such as utility meters, parking meters, cameras, street lights…), Proximetry’s AirSync provides tangible cost savings and enables innovative new features by virtue of converging all telemetry onto a single, scalable common platform.
Leveraging a two-way, feedback-based, converged telemetry platform saves an ever increasing amount of costs, as more smart devices proliferate in the infrastructure, by eliminating the need to invest and maintain distinct telemetry systems for each sensor platform. The unified telemetry platform provides integration opportunities that were not previously available. This enables cities to provide new services that can enhance public safety, intelligently influence and control resource consumption based on dynamic conditions, and also provides new revenue opportunities to offer premium services.
AirSync 5 is Proximetry’s integrated device management platform that caters to the needs of performance critical embedded computing devices. Designed to address networks’ extensibility, the AirSync family of applications is built to scale to enable tens of millions of device. The platform addresses communication requirements of heavy industrial settings. AirSync 5 is unique in its ability to manage the most “critical things” in this new world of the Internet of Things (“IoT”).

PROBLEM
Advances in technology have elevated consumer expectations and changed consumer behavior in a way that requires cities to develop more intelligent infrastructure to keep pace. As more and more smart devices proliferate it becomes clear that intelligent telemetry systems must evolve to support them. The ever expanding array of sensor devices includes electric, gas and water utility meters, streetlights, traffic signals, parking meters, and surveillance systems to name a few.
Today, the electricity generation status cannot be reported to the consumers in real-time to avoid brown outs, water leaks are not known to city till a citizen reports it, undue delay in dealing with natural and man-made emergencies and city/utilities services partitioned in silos result in frustrated consumers. Advances in technology and awareness of consumers have raised expectations on the level of service expected from the cities. A connected consumer can inform the world of an outage in utilities (electricity/water/gas) or incidents (brown outs / water main leaks) over social media in this connected world but cannot have a real-time 2-way communication with the city/utility that provides such services. Instead of a proactive response, the city is always left with responding to events ‘after’ their occurrence is known continents away; worse, in many cases, the city is ‘informed’ by the public or the media about the occurrence of an event within the city/utility service territory.

SOLUTION
The solution consists of two components: (1) A comprehensive city-wide sensor and telemetry network that enables 2-way communication between the resources that need to be measured and managed (electric meters, water/gas meters, leak detectors etc.). (2) A user facing application for the citizen/customer to monitor their own usage of these resources, get messaging from the city about the real-time status of the city’s services, a platform to report an issue with a water leak, street light failure that is as easy as posting to social media networks and finally a platform for getting incentives to reduce energy consumption in times when the generation cannot keep pace with demand.
The city-wide sensor and telemetry network will be deployed using standards-based technologies and protocols to achieve maximum affordability. This comprehensive network will cover all essential city services: electric meters, water meters, gas meters, street lights, traffic systems, water leak detectors, emergency shutoff valves, etc. The sheer number of such sensing nodes, even for a medium size city, will make this a very large network to deploy and manage. To reduce cost, meet scale and realize additional integration benefits, it is imperative to converge disparate sensor platforms onto a common, cohesive telemetry platform.
Proximetry and its partners offer a comprehensive solution that solves the challenges described above via Proximetry's prodcut, AirSync5.

IMPACT ON ECONOMY
The proposed solution allows for monitoring resource supply and consumption and intelligently managing consumption patterns with respect to resource supply and other real time feedback. For example, the solution enables smarter decision making in the electric utility in starting up a backup generating facility at the ‘right time’ to match the increase in peak demand as opposed to doing the same based on guesswork. Similarly, the solution allows for condition based monitoring of the city assets including streetlights. The city can save money by dimming the streetlights at times when they are used the least and also be aware of when those lights are nearing failure. 
The federation of the entire utility domain (E, G, W) into a single unified network infrastructure saves the utilities money because they don’t need to invest in separate stovepipe management/telemetry infrastructures.
AirSync sensor instrumentation records granular electricity, gas and water consumption patterns on an individual (per-meter basis) at device-appropriate intervals. This stored data provides the basis for time-of-use analysis which can be used to incentivize consumers in near real time to minimize usage during targeted events (peak usage windows, emergencies). This can provide measurable cost savings, especially as utilities phase in time-of-use pricing. Historical customer consumption patterns can be integrated into larger incentive/reward systems to increase customer participation.

IMPACT ON CULTURE
The system empowers consumers with feedback that helps promote a culture of environmental stewardship. This positive cultural impact can be expanded by creating group incentives and contests to increase participation in smart energy management which can lead to increased individual satisfaction and a greater sense of civic pride.
By engaging the tax payer and the consumers of city services, the showcase will enable a higher degree of trust between then and the city. This showcase enables a 2-way dialog between the city and the citizens. By providing a summary of their usage of gas/water/electricity vs time, and comparing the same with their neighbors in the same district and across districts, the consumers can be made aware of where they stand with respect to their peers. This showcase will also enable new pricing events and discounts for shifting usage to non-peak times to be communicated to the citizens to influence their usage patterns. 
It introduces tangible, and previously unavailable benefits. For example, looking for extended periods of non-zero gas/water usage serves to rapidly and automatically detect/alert customers and/or utilities to respond to probable resource leaks. This time stamped data can pinpoint the onset of the condition which could even be correlated with major emergency events (earthquake, etc.) to help first responders proactively react to larger scale resource leaks. This carries financial rewards (cost savings) and public safety benefits.

IMPACT ON ECOLOGY
Today, the environmentally conscious customers of the city’s energy (gas/electricity) and services have no way to take action to conserve energy even if they wanted to, due to a lack of a mechanism for the city to communicate with the customer and provide real-time status on the energy generation and consumption.
The Showcase empowers such a custoemr with granular feedback about consumption patterns that empower consumer to use energy efficiently and minimize resource waste.
By influencing citizens to shift non-essential usage to non-peak times, the variance in usage can be made more even thus reducing the times for peak demand. This normalization of load will allow the city higher margins in managing peak demand. By reducing the frequency of usage of the backup generation facilities, the wastage and pollution associated with the source of that generation facility can be reduced.

IMPACT ON POLITICS
With e-governance models being implemented across countries, the local taxpayers are demanding better and more efficient service delivery and lower costs. Citizens demand that the street lights be replaced as soon as they burn out (for safety reasons) but at the same time, the city government has no visibility into the performance, burn-out time etc. of the streetlights or even the fact that the light is out before somebody reports it.
The Showcase will allow for bi-directional communication between the city and citizens thus enabling better governance. Instead of complaining about the outage or non-availability of city services on social media, the citizens now have an option to communicate with the city with same or less effort.
AirSync5 can help utility management do a better job predicting resource consumption based on historical usage patterns, and working in conjunction with civic leadership craft more intelligent usage policies and incentives.

development of local citizenship through social networks

Swapps for local democracy

SUMMARY
People are increasingly connecting in social networks, also called social media, forming pressure groups spontaneously, with speed and effectiveness. And why is that so?
Social networks have enabled the ordinary citizen a technological independence and freedom of thought never seen before. Nearly no censorship in social media and almost no state control. 
Governors often complain of public participation when they open space for discussion of public policies. The lack of citizen participation in important discussions is common and when it occurs is to "prevent" a claim or action or government initiative. Also, the contributions, if there´s any, fail in the review and the study.
Swapps (Social Web Applications) enable the citizen approach in his/her virtual community within the context of community and collaborative model. Swapps provided by the GRS-i3G integrate data from social networks used by most citizens, ie Facebook or Twitter, as well as blogs and mobile applications geolocalization.

PROBLEM
Citizens are seeking for direct and balanced relationship with the government. It is what is observed with the use of social networks. More and more "communities" are organized in a network to find solutions to their problems, inform, share, discuss and decide matters of everyday life in order to influence since public policy, or even the existence or not of governments.
In Brazil, in local democracy level, governors often complain of public participation when they open space for discussion of public policies and the lack of citizen participation in important discussions is common and when it occurs is to "prevent" a claim about an action or government initiative. Also, the contributions, when there is any, fail in the review and study.
On the other hand, those who are able to contribute with studies and assessments cannot establish a relationship of share of information and influence in the political development. They are ordinary citizens who cannot present their ideas, knowledge or problems to be used effectively in local governance.
The advancement of information technology is providing the human being a revolutionary tool. How, when and for what to use it is the citizen´s decision. Researchers and politicians have as duty to support this movement, and when they provide resources and knowledge they are contributing to the strengthening of citizenship.

SOLUTION
The developed solution improves the democratic functioning of local government or political parties, allowing the contact of the political leaders with citizens.
Swapps (Social Web Applications) enables the citizen approach in his virtual community within the context of community and collaborative model. Swapps provided by the GRS-i3G integrate data from social networks used by most citizens (Facebook, Twitter, etc.), as well as blogs and mobile applications.
The social application allows sharing location information with contacts and follow where they are, it will be the intensive use of social recommendation applications, such as displaying local products or services: the use of geoinformation from social networks to improve information exchange between citizens and public administrator.
The challenge faced by the tool is to allow reading, monitoring and exchange of information.
As a result the tool enabled the public managers to identify the most controversial topics in Laguna City, interact with the community and find solutions together.

IMPACT ON ECONOMY
Regarding the direct economic impacts, the Swapp allows:
- Reduction of human resources allocated in the process of communication with the citizen, because part of this process can be done through mobile applications and social networks.
- Reduction of transportation costs and human resources to analysis of reported problems, because the manager can analyze the problem through photos and videos attached by the citizens.
- The achievement of investiments more effective, due to the easy identification of the real needs of citizens.

Regarding the indirect economic impacts, the tool allows:
- Creation of a knowledge base about problems and opportunities identified by citizens , providing better planning of future actions.
- Cutting costs of public emergencies, given the possibility to predict possible emergencies through effective communication with citizens.
- The creation of a participatory culture through mobile devices and social networks, allowing succeed in developing mobile applications for other areas of the municipality, such as health and education, allowing greater automation of management processes.

IMPACT ON CULTURE
The Swapp provides an organization model for elaboration of public policies, allowing managers and citizens interact through an application associated with your social network.
This product is derived from mGov2 Project which is part of a program developed by OAS (Organization of American States), with the participation of IDRC(International Development Research Centre - Canada), COLAM (College of the Americas) and i3G Institute (Institute for Electronic Government, intelligences and systems) for the development of citizenship in the Americas. According to the i3G team, this project portrays deep academic reflections, as well as advanced trials, because the work is the result of a sequence of studies and citizen observation in the last 18 months, in the city of Laguna, state of Santa Catarina, Brazil.
As a consequence of this, the Swapp has joined the vanguard of political science at the forefront of technology.
Until now, the most effective result is the intense involvement of the Mayor of Laguna with the demands of its citizens held in social networks (posting, commenting or responding).The reform process is irreversible in Laguna. There will be no turning back or derailment in the road to democracy. Certainly, the next representative of the people will have to maintain this public space or create a similar one.

IMPACT ON ECOLOGY
The impact on climate is not straightforward. It was realized that the environmental groups are most active and they have been increasing public awareness about the environment in Laguna City. 
The environment is one of the issues related to SWAPP. This means that citizen participation is focused to support / develop public policy initiatives related to this area. As monitoring and indexing of the theme is done automatically allows you to expand further discussions on the subject, from floods, increased pollution until the devastation of coastal dunes and vegetation. It was observed by the use of the tool that the theme Environment is one of the most engaging in terms of developing citizenship.

XWiki for Open Government

Using a wiki to communicate better with city stakeholders

SUMMARY
Modern cities need ways to interact efficiently with their constituents. XWiki offers the tools required for a city to implement smart and innovative ways to exchange information with their people.

Technology offers great ways to make this communication easier, faster and more effective. XWiki software has been used by many national and regional organizations in order to improve their relationships with their citizens.

PROBLEM
How can you better communicate with your citizens?

Modern cities offer a large number of initiatives, programs and opportunities to their inhabitants. This is especially true for business-related issues. However, navigating through a large amount of information can be a very challenging task for entrepreneurs and business people.

In addition to this, it is very tough for entrepreneurs without the right political connections to make their voices heard at the city level.

SOLUTION
XWiki SAS offers software that addresses the issue at 2 levels:

* Making it easier to navigate the opportunities offered to entrepreneurs by a city
* Making it easier for city officials to assess the relevance of proposals submitted by local entrepreneurs

XWiki software offers a large set of features that match these use cases:

* Structured pages allowing to input relevant metadata and to sort through content pages quickly using live-filtering tables

* Powerful search capabilities so that users can quickly find the information they're looking for

* Comments and annotations features so that reviewers can easily assess the merits of any given proposal

* Advanced theming in order to deliver a visually compelling solution that will be both pleasing and easy to use for en-users

* Fine-grained access rights to define which users should be able to perform which actions within the solution

The French CNFPT's WikiTerritorial built on top of XWiki is a great example of an innovative way for a public organization to communicate with its end users:
http://www.wikiterritorial.cnfpt.fr/

IMPACT ON ECONOMY
Improving the communication between a city and its business community would have a positive economic impact at several levels :

* Reduced cost of communication between city officials and their business community

* Added value created thanks to the initiatives implemented based on the suggestions offered by entrepreneurs through the system

* Significant gains of time for entrepreneurs and city officials alike when updating and looking for specific pieces of information

IMPACT ON CULTURE
Simplifying the way entrepreneurs can get in touch with their constituents could have a major impact on the relationship between cities and their business community at several levels:

* This would make people from the business community feel that they are being listened to and acknowledged by the city
* The most interesting unsolicited initiatives could surface and gain acceptance and recognition faster, leading to improved results
* Communication between city officials and their population would be greatly improved,

IMPACT ON ECOLOGY
XWiki software runs on an server located in a data center. It has not specific climate impact besides the energy consumption of the server it runs on and the terminals it is being accessed from.

Cape GeniUS!

An innovative approach to joined up problem solving

SUMMARY
SCY have been working with The City of York Council (CYC) to develop the city's innovation strategy to tackle present and future challenges at both strategic and operational levels. As part of this strategy, (which includes developing a flatter management structure focusing more on competencies and less on traditional job roles), the City of York has opened up the process of solving the bigger medium to long term challenges through conversations with businesses and the community. This is using an ‘Open Innovation’ process, including an online platform for placing questions/challenges and for posting solutions. The most promising solutions posted, are further developed with the aid of a new ‘disruptive innovation team’ within the council, to create a tangible ‘pilot implementation plan’. The innovation team help to navigate around potential barriers and using their experience and contacts within the system and aid the idea providers to develop alternate ways of addressing the big challenges.
We would love to share our approach with Cape Town, who sound like they would like to develop a similar relationship with their business community and who have experienced similar challenges to us.

PROBLEM
The challenge we faced in York was less public sector money, lots of silo-ed working within the city, and poor relationships with the business community and the council. Also a big issue was different time scales between public and private sector working, and level of paperwork and process required to push new ideas through. Our solution addresses all of these issues.

SCY have been working with The City of York (CYC) and the National Endowment for Science Technology and the Arts (NESTA) to develop these relationships, through their own business networks and with the residents of the city. It was identified that through working with the 'knowledge-rich SME's' in York and also through understanding the issues affecting the residents through conversations with them, much better solutions could be implemented to benefit all. 

Through co-developing solutions to some of the biggest medium - long term challenges with the business community and residents, we can strengthen future relationships with these groups to provide an innovation ecosystem of support for the city.

This was where the idea for an Open Innovation Platform and follow up workshops was developed. The platform is the conversation space to bounce ideas around and discuss possible solutions, and the workshops to further develop and refine the best ideas to fit the resource available and to implement pilot schemes to test the ideas.

SOLUTION
York's pilot process focused on 4 initial challenges, to demonstrate the platform and follow up workshops to test the robustness of this problem solving process. These questions were themselves developed through an open innovation process with consultation between other organisations and departments and were:

1. Hidden Gems – What ways can underutilised York assets i.e. equipment, property, buildings, and land, be exploited to benefit businesses, the community and City of York Council?
2. How can footfall and transport be used innovatively to generate income and improve environmental sustainability in the city?
3. How can we intelligently use non-intrusive tools and methods to aid older and vulnerable people in their homes? E.g. smart assisted living, buddy systems, safety improvements, tools and ideas to reduce isolation.
4. How can City of York Council (CYC) procure work from small businesses easily, with less barriers and what ways can residents and businesses be proactive in approaching the council with beneficial ideas and products?

CYC have already been approached by other departments to post additional questions on the platform, and to use this new approach to problem solving. Initial feedback has been very enthusiastic. CYC are embedding this method for solving challenges into the culture of the organisation.

The methods we use could easily be transferred to Cape Town and relevant challenges could be posted using similar technology and processes

IMPACT ON ECONOMY
As York developed the process through seed funding from NESTA, the costs so far have been low to set up the platform and develop the workshops. The intelligence learned by York can easily be shared with Cape Town. 

Through the process of peer review through both the online platform and follow on workshops, as well as the support offered by the innovation team to shape the ideas into implementable projects, new innovations can be de-risked and economic impact can be realistically gauged. At the workshop stage the evidence base and business case can be developed in advance of the pilot for each challenge. If the solution is not deemed economically feasible then it will not go beyond this phase.

Each individual challenge is different in nature, but through the process of refining the ideas and developing the evidence base and business case for each during the workshops, a clear 'benefit margin' can be explored and can be presented to the council's senior team. Where economic benifit and social/environmental benefit is demonstrated, the project can be funded to plot stage to 'test it out'.

The challenges have proved economically beneficial through smarter solutions requiring less resource from the city funds, and revenue generated from the new models. Also the level of social enterprise involvement means that any money made goes straight back into the community.

IMPACT ON CULTURE
This is where the biggest impact can be found. The community is at the heart of the project and through working on the challenges posted, real relationships can be developed with the motivated individuals and businesses looking to make a difference in the city. Challenges are well understood at grass roots level and solutions fit closely with the problems when they are suggested by the people who live with those problems.

Bringing in hi-tech innovative companies into the mix also links new technological solutions to the challenges, educating the city to new possibilities and trying out new techniques before many other cities.

The 'idea providers' win in this project as their ideas are supported, resourced and very quickly implemented with them closely involved in the process. We have specifically focused on making sure ideas are responded to quickly, and that business and community see their ideas come to fruition quickly and effectively.

Everyone benefits, the community through better solutions to their problems, the councl through 200,000 brains helping them to develop solutions which fit the problems the best, the local businesses who can develop solutions for their own city, and can be rewarded for their efforts through resource and exposur

IMPACT ON ECOLOGY
Consideration for environmental impact is inherent in the whole project, which emphasises 'smarter' solutions rather than just cost effective ones. 

One of the challenges on the platform tackles environmental sustainability head-on. i.e. How can footfall and transport be used innovatively to generate income and improve environmental sustainability in the city? 

One proposed solution to this challenge involves fitting paving stones in the city centre which generate electricity as they are walked on. This can dramatically reduce the city's carbon footprint. 

When selecting the best ideas from the platform, one of the criteria to get to the second stage is to demonstrate a solution which considers its environmental impact. Through embedding the open innovation process in the city we also hope to receive many more environmentally sound solutions as we progress.

City Direct

Public Project Portal

SUMMARY

ICEconsult is an engineering- and software solution company that has developed solutions for planning and project management within cities and towns for many years. In 2008 ICEconsult and Reykjavik City started cooperation and developed a web based prototype, City Direct, a platform through which the citizens of Reykjavik can share their ideas about budgetary expenditures and municipal priorities directly with the city. The Reykjavik City Council wanted to engage the citizenry by allowing them to control the expenditure of a certain amount of the city funding, therein giving the citizenry the opportunity to prioritize projects and consider budgetary limitations ICEconsult’s solution connected the city’s GIS system to ICEconsult´s web system called MainManager. Through this setup, the citizens could identify a certain open area or specific street and share their ideas, comments or criticisms. The public commentary was then reviewed and published on a daily basis. Citizens were then asked to vote on the proposals within the published public commentary and to rate each project as priority (each citizen could vote once on each project). Through this process, Reykjavik’s operation division learned what the people want efficiently and effectively. The project received considerable promotion including advertisements in newspapers and on buses, in and around Reykjavik.

PROBLEM
Every year cities must devote a substantial amount of their budget to maintaining public infrastructure such as streets, buildings and open areas. Unfortunately, this spending is not always directed as efficiently or as effectively as possible. Moreover, citizens are often not involved in the decision-making process surrounding municipal expenditure. Our challenge is  to use new technologies to change the way cities promote local democracy to engage the citizenry and give them a stake in municipal decision making.

SOLUTION
ICEconsult is an engineering- and software solution company that has developed solutions for planning and project management within cities and towns for many years. In 2008 ICEconsult and Reykjavik City started cooperation and developed a web based prototype, City Direct, a platform through which the citizens of Reykjavik can share their ideas about budgetary expenditures and municipal priorities directly with the city. The Reykjavik City Council wanted to engage the citizenry by allowing them to control the expenditure of a certain amount of the city funding, therein giving the citizens the opportunity to prioritize projects and consider budgetary limitations. ICEconsult’s solution connected the city’s GIS system to ICEconsult´s web system called MainManager. Through this setup, the citizens could identify a certain open area or specific street and share their ideas, comments or criticisms. The public commentary was then reviewed and published on a daily basis. Citizens were then asked to vote on the proposals within the published public commentary and to rate each project as priority (each citizen could vote once on each project). Through this process, Reykjavik’s operation division learned what the people want efficiently and effectively. Watch the official video about Ready, steady, Reykjavik - City direct.: http://www.iceconsult.com/flow/rsrflow.html 

IMPACT ON ECONOMY
Our project revealed that people are willing and able to participate as long as they are given simple and interesting options. It is very important that the solution is available and easily accessible, contains live data and that the citizens get responses to their comments and wishes in a timely fashion. The pilot period was five months and during that time about 2,200 project ideas were received and 16,000 votes were given (not bad for a city of only 115.000 inhabitants). 

Following the project a promotional campaign was conducted and the Reykjavik City employees announced what projects had been chosen for each district. The project is considered very successful and was nominated for the EUROCITIES awards in 2008.

As the project was a great success in Reykjavik, ICEconsult is looking to expand the project to other cities. Because every city has limited funding designated for open areas, streets etc, this project aims to enable the cities to take a role in maximally utilizing this limited expenditure; moreover, the project enables citizens to take a more active role in their city’s governing process. 

IMPACT ON CULTURE
Citizens got involved in the political challenge of prioritizing limited public resources.

IMPACT ON ECOLOGY
By empowering the citizens to report incidents, ideas etc., the municipality can reduces the number of inspection routines, and lower the emission of CO2 by reducing the miles driven collecting the inspections data.

IMPACT ON POLITICS
The politicians got a better understanding of the needs among the citizens in Reykjavik.The project received considerable promotion including advertisements in newspapers and on busses, in and around Reykjavik. On the City Direct page the citizens had open access to live data on the distribution of projects across town and regular news related to project development. According to standard web measurements the City Direct webpage was the most viewed page for several weeks.

BellaDati

City data analytics and reporting

SUMMARY
BellaDati analytics and reporting cloud tool reinvents the way how policymakers and citizens interact with city data. Click to connect large databases. Analyze, visualize and share live charts about health-care, security, tourism or public transport. BellaDati cloud app rollout analytics, reporting, dashboards and datawarehouse to everybody in the city. In fact you need just webbrowser and 3 minutes for sign-up to produce first city data analysis. Municipality leaders and citizens can consume and comment charts and tables in reports via iPad or iPhone. Analysts can drill-in and slice data to better understand citizens. Reports can be made ad-hoc and shared individually, with teams or on open data city portal. Build in full search always find important dataset or KPI. One button export online reports into the offline PowerPoint presentation. Instant connectivity to major databases and web services including Oracle, Google Docs or large Excels is amazing. It is BI platform that can embed live reporting into the city web without coding or via public APIs. Cloud or fast installation is affordable even for small city department. No matter if it is report on education or insurance. Any city data can be visualized and easy to be find by people. Social like user interface makes your city driven by metrics and transparent for citizens.

PROBLEM
City leaders struggle with overwhelming volumes of data from smart data sources like power grid, waste water, public transport, health-care or public safety and have difficulty effectively analyzing it. There is little insight available on this data for executives. Public-sector analytics professionals are spending most of their time collecting and organizing data and less time on extensive analysis since analytical tools are too complex. It requires significant IT consultants effort to setup and to use it. Analyzed data are not shared between city departments and agencies. It means valuable data combination are lost. In example obesity of citizens correlates with ratio of grocery shops and playgrounds in neighborhood. If data are shared and analyzed, it could result in better services and resources allocations. Reports are very often local and GEO spatial and that requires additional effort for analytics. Agencies are struggling to deliver data in easy to understand chart, visual format to citizens. There is not one tool approach from connecting to smart data source, analyzing data, than selecting the data to be shared internally with city leaders and agencies and then via open data portal with citizens through webbrowser or smart phones. That prevents citizens to share data in community or participate in smart apps development via public open data portal API. City is not transparent to citizens. Management is not done by clear metrics and resources are not effectively used.

SOLUTION
BellaDati analytics and reporting cloud application reinvents the way how policymakers and citizens interact with city data. It is complete data analytics, agile reporting, dashboards and data-warehouse tool. It consists of ready made connectors to large databases and ERP, cloud and web services. Data can be analyzed, shared in the team and than directly on the open data portal with build in search engine. Analysts can drill-in and slice data and find correlations to better understand citizens and plan resources. Selected reports are shared with city leaders on secured dashboards. Users can comment on particular KPI or whole report. City agencies can on-line share data analysis with local businesses in example insurance, retail etc. Citizens can use live real-time charts, tables and visualizations on open data portal and share them further without coding on smart phones or through web-browser. BellaDati platform includes public data APIs that encourage local community and businesses to create new smart city apps from existing data analysis. BellaDati is webbrowser and smart phone application that runs directly from the cloud or can be installed as on-premise solution at city server. It is joy to use and easy to setup analytics and reporting tool that includes also analytical services team if needed. Customer has got option between cloud tariffs paid monthly or purchasing of licence. BellaDati can be deployed in weeks for few city agencies and requires insanely tine IT budget.

IMPACT ON ECONOMY
BellaDati helps through user oriented analytics and reporting to setup common metrics that enable city to evaluate performance of departments and projects on a like-for-like basis. Access to public data is estimated to be worth €27 billion in EU according Climate group survey. BellaDati intelligence opens up access to public data for city leaders, analysts,citizens and third parties. Data connectivity, analytics and sharing is done in one app. It eliminates additional costs for IT integration and collaboration across city agencies. Cloud and on-premise installation eliminates costs for administration and user support. BellaDati data analytics with human touch and easy to be learned. This eliminates cost for education of analytics workforce. Mobile clients are already included in the BellaDati. Analysts can drill-in and slice data and find correlations to better understand citizens and plan cost of resources in public transport, safety, health-care, power-grid and other areas. Reports with visualized and analyzed city data can generate profit through market place for third parties businesses. Public data BellaDati API encourage businesses to create smart apps. It generates new business for them, creates jobs and at the end city economy benefits.

IMPACT ON CULTURE
Visualized data agile analytics and reporting helps inside and beyond the city leaders dashboards. Indirect influence is in improvement of city services towards citizens in health-care, education, safety and other areas. Direct impact on citizens is done via open data portal made of visualized local data that everybody can understand. Since live charts and tables can be shared by click of the button on the blogs or social networks of local communities. It grows sense of participation and collaboration inside community. Local communities can upload own data from simple Excel sheet or via an API and without coding create own mash-up analysis that are made of data-sets provided by city and those gathered by community itself. Business community from sectors like taxi services, tourism, insurance or retail can benefit from trend charts and take the data to plan own resources, customize sales to the citizens and city visitors. Businesses can also develop Apps that connect to APIs or use directly visualized data. Open data is sector where even smaller city can support creation of new jobs and profitable businesses. BellaDati cloud platform is ready for this challenge.

IMPACT ON ECOLOGY
BellaDati city data analytics influence climate indirectly via data analysis in example for variable parking fees, power consumption or waste water. City leaders can access live or historical data and trends via dashboards made of performance indicators. These indicators help to decide where to introduce green low emissions zones and how to get most profit for these low emission zones etc. Direct impact of BellaDati is ability to eliminate paper communication in city hall and other city agencies. Since all reports are on-line, live and can be shared on-line as well. BellaDati is web-browser and cloud based BI. Public-sector analytics professionals do not have to travel around the city. They can develop and share analysis from their offices or home offices. In case there is a need for offline report similar to paper, BellaDati iPad client perfectly takes the role. BellaDati requires only one central server. User can access it via browser that runs on low energy consumption laptops or even less energy demanding iPad devices.